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Customer Experience Specialist
2 months ago
We are seeking a highly skilled Customer Experience Specialist to join our team in Richmond. As a key member of our team, you will play a crucial role in providing exceptional end-user support services to our valued customers in Australia and the surrounding region.
You will be part of a dynamic team that supports a large fleet of Microsoft/Windows technology-based issues and requests, ensuring our customers' systems run seamlessly.
Key Responsibilities- Manage Microsoft Technologies: Oversee the management of Microsoft technologies across our customers' end-user portfolios, ensuring seamless integration and optimal performance.
- Device Configuration and Onboarding: Build and configure new devices, onboard new users, manage user account administration, and oversee the full IT infrastructure lifecycle.
- Issue Resolution and Escalation: Respond to, diagnose, and resolve issues and requests in a timely manner, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event.
- Liaison and Communication: Liaise with users, suppliers, software/hardware vendors, and escalate unresolved problems or requests to relevant teams.
- Experience in End User Support: Minimum 3 years of experience in an end-user support role, with a strong understanding of ITIL processes.
- Technical Skills: Proficiency in JIRA and ServiceNow, with exposure to ITSM/JIRA or Service Now, hands-on device maintenance, and troubleshooting experience.
- Soft Skills: Ability to prioritize a demanding workload, excellent time management, team-spirited attitude, and a passion for knowledge sharing and continuous improvement.
- Education: Bachelor's Degree in IT/Engineering or a related field.
At Logicalis Australia, we're not just about changing the game – we're rewriting the rules. As the Architects of Change, our mission is to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.
We're on a mission to revolutionize the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen.
Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact.
With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimizing operations and empowering teams to reach new heights.
