Customer Experience Specialist

1 month ago

Richmond, Australia Logicalis Australia Pty Ltd Full time
{"title": "Customer Experience Engineer", "description": "Transforming Customer Experiences

We are seeking a highly skilled Customer Experience Engineer to join our team in Richmond.

As a Customer Experience Engineer, you will play a pivotal role in delivering exceptional end-user support services to our valued customers in Australia and the surrounding region.

You will be part of a dynamic team that supports a large fleet of Microsoft/Windows technology-based issues and requests, ensuring our customers' systems run seamlessly.

Key Responsibilities:

  • Managing Microsoft technologies across our customers' end-user portfolios
  • Building and configuring new devices, onboarding/offboarding new users, managing user account administration and full IT infrastructure lifecycle
  • Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event
  • Liaising with users, suppliers, software/hardware vendors, and escalating all unresolved problems or requests to relevant teams
  • Minimum 3 years of experience in end-user support role
  • Experience in JIRA and ServiceNow
  • Exposure in ITIL processes will be an advantage
  • Ability to prioritize a demanding workload with a conscientious approach to time management
  • Team-spirited attitude with a passion for knowledge sharing and continuous improvement
  • Exposure to ITSM/JIRA or Service Now, hands-on device maintenance and troubleshooting experience
  • Knowledge of Office 365 and/or SCCM is a big plus

About Us

At Logicalis Australia, we're not just about changing the game—we're rewriting the rules

As the Architects of ChangeTM, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region

We're on a mission to revolutionize the digital world, one project at a time

We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen

Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries

From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact

With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimizing operations and empowering teams to reach new heights

Join us, and let's shape the future of tech together

", "lang_code": "en-US"}

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