Customer Support Professional

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $75,000 - $100,000
Customer Support Associate

The role of a Customer Support Associate is multifaceted, requiring strong communication and interpersonal skills to effectively interact with customers.

The primary responsibilities of this position involve providing timely and professional support to customer inquiries via phone and email.

  • Respond to customer calls and emails in a prompt and courteous manner.
  • Assist with order processing, inventory tracking, and resolving delivery issues.
  • Maintain accurate customer records and update internal databases as required.
  • Collaborate with internal teams to ensure seamless resolution of customer issues and deliveries.

To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to multitask and manage time effectively in a fast-paced environment.

Key Responsibilities:

  • Customer Service and Support
  • Order Processing and Tracking
  • Inventory Management
  • Team Collaboration

Requirements:

  • A minimum of 2 years of experience in customer service with a proven track record of success.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Intermediate to advanced Excel skills.
  • SAP experience preferred.
  • Permanent resident or Australian Citizen.

Benefits:

  • A competitive salary package of $75,000 + Super + Performance based bonus.
  • A permanent, full-time role based in Bella Vista.
  • A supportive team environment.
  • Opportunities for professional development and career progression.

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