Vehicle Repair Quote Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeInsurance Full time $80,000 - $100,000

About AMA Group Ltd

The AMA Group is Australia's largest network of accident repair facilities, comprising over 120 outlets and more than 2,200 employees across Australia and New Zealand.

Our company's success results from our commitment to providing clients and work providers with quality, cost-effective repairs, and exceptional customer service.

We invest in our people, creating leaders for today and developing skills for tomorrow.

About the Role

This is an exciting opportunity for an experienced and qualified Insurance Loss Adjustor to join either our AMA Group Solutions or Capital S.M.A.R.T Repairs team.

The primary purpose of this role is to be responsible for the timely completion of accurate and comprehensive quotes for accident repairs on vehicles.

You will apply your knowledge of motor vehicles and computer skills while interacting with a range of people.

Key Responsibilities:

  1. Provide excellent customer service to clients and work providers
  2. Accurately quote vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures
  3. Complete quotes as required onsite, off-site, and online
  4. Process vehicles onsite by carrying out vehicle arrival inspections, including mapping and imaging
  5. Manage parts for repairs to ensure timely arrival and cost-effectiveness
  6. Manage suppliers to ensure additional work is recorded and authorised in a timely manner
  7. Assist with production management of the centre where required
  8. Ensure vehicles are repaired to their pre-accident condition

About You

  1. Proven experience within a similar position, including experience in the preparation of estimates/quotations in the automotive smash repair industry
  2. Proven experience with AudaNet would be highly desirable
  3. Ibody experience desirable but not necessary
  4. Excellent customer service skills, including building rapport with customers and work providers
  5. Highly professional and personable
  6. Strong systems experience and competent computer abilities
  7. Excel an advantage but not necessary
  8. Excellent verbal and written communication skills
  9. Ability to meet strict deadlines
  10. Ability to problem solve with excellent accuracy and attention to detail
  11. Able to work effectively and collaboratively with the team
  12. Strong commitment to working in a safe manner
  13. High attention to detail
  14. Reliable, punctual, and hardworking

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