Excellence Driven Customer Service Manager

2 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000
Job Overview

This leadership position oversees the customer lifecycle, ensuring seamless interactions from initial contact to post-sales support. As a manager of customer service specialists, you will foster a culture of excellence and continuous improvement.

Main Responsibilities:
  • Guide, motivate, and develop a high-performing team of customer service specialists.
  • Recruit, onboard, train, and review team members for optimal performance.
  • Provide daily guidance, constructive feedback, and coaching to ensure team preparedness for complex technical inquiries and accurate expert advice.
  • Design, implement, and evaluate customer service policies, programs, and procedures to enhance overall customer experience and align with organizational objectives.
  • Analyze key performance metrics to optimize operational efficiency in the customer service center, implementing solutions to reduce call handling times, improve first-contact resolution, and enhance service quality.
  • Collaborate closely with technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure unified response to customer expectations.
Key Skills:
  • Leadership and team management
  • Customer service and relations
  • Communication and coaching
  • Process analysis and improvement
  • Collaboration and workflow optimization
Why this role?

This is an exceptional opportunity for an experienced leader to shape the customer service experience and drive business growth.

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