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Customer Service Excellence Specialist

3 weeks ago


Brisbane, Queensland, Australia beBeeExcellence Full time $76,515 - $78,000
Customer Service Excellence Specialist

We are seeking a highly motivated and results-driven Customer Service Excellence Specialist to join our team. In this pivotal role, you will lead the development and implementation of customer service strategies that drive exceptional customer experiences.

Key Responsibilities:
  • Develop and implement comprehensive customer service policies and procedures.
  • Collaborate with cross-functional teams to identify areas for improvement and develop solutions that enhance the overall customer experience.
  • Provide coaching and guidance to customer-facing staff to ensure they have the necessary skills and knowledge to deliver exceptional customer service.
  • Analyze customer feedback and performance metrics to identify trends and opportunities for growth.
Required Skills and Qualifications:
  • Bachelor's degree in Business, Marketing, or a related field.
  • Minimum 2 years of experience in a customer-facing role, preferably in a technical industry.
  • Proven track record of delivering exceptional customer service and improving customer satisfaction scores.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Benefits:
  • Competitive salary and benefits package.