Customer Service Excellence Specialist

23 hours ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

Job Title: Customer Service Excellence Specialist

About the Role

We are seeking a seasoned customer service professional to lead and elevate our client's customer service operations. As a pivotal leadership role, this position is designed for hands-on managers who thrive in technical environments.

You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. Your team will focus on providing exceptional service to knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and deep understanding of customer needs in a technical industry.

Key Responsibilities
  • Team Leadership & Development:
    • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
    • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
    • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
  • Customer Service Strategy & Process Improvement:
    • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
    • Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
    • Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.
  • Technical Customer Relations & After-Sales Support:
    • Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
    • Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
    • Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.
Required Skills & Qualifications
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • Demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
  • Proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
  • Solid administrative skills and proficiency with CRM systems and standard office software.
What We Offer

This role offers a unique opportunity to make a meaningful impact on our client's customer service operations and contribute to their success. If you are a strategic leader passionate about driving customer excellence in a technical field, we encourage you to apply.

  • Customer Service Excellence Specialist

    23 hours ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    Customer Service Excellence SpecialistWe are seeking a highly skilled and experienced Customer Service Excellence Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer service initiatives.Job Description:This role...

  • Customer Service Excellence Specialist

    23 hours ago

    Brisbane, Queensland, Australia beBeeExcellence Full time $76,000

    Customer Service Excellence SpecialistLead and elevate customer service operations, overseeing the entire customer journey from initial inquiry to post-sales support. Ensure every interaction reinforces our reputation for excellence and expertise.Key Responsibilities:Team Leadership & Development: Foster a culture of high performance, continuous improvement,...

  • Customer Service Excellence Specialist

    23 hours ago

    Brisbane, Queensland, Australia beBeeReviewer Full time $76,515 - $78,000

    Customer Service Role OverviewThis is a pivotal leadership position designed for an experienced customer service manager who can oversee the entire customer journey and ensure every interaction reinforces our reputation for excellence and expertise.Key ResponsibilitiesLead, mentor, and motivate a team of customer service specialists, fostering a culture of...

  • Customer Service Excellence Manager

    23 hours ago

    Brisbane, Queensland, Australia beBeeExcellence Full time $76,015 - $78,000

    Customer Service Excellence Manager\">Join a dynamic team of customer service professionals and take your career to the next level. We are seeking an experienced Customer Service Excellence Manager to lead our customer service operations.\">This is a pivotal leadership role designed for a hands-on manager who thrives in a fast-paced environment. You will be...

  • Customer Service Excellence Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time

    Customer Service Manager JobLead a team of customer service specialists, fostering high performance and continuous improvement.About the Role:We are seeking an experienced and dynamic Customer Service Manager to oversee the entire customer journey, from inquiry to post-sales support. This is a pivotal leadership role for a hands-on manager in a technical,...

  • Customer Excellence Specialist

    3 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Customer Excellence Specialist Project Logisti...Archerfield, Queensland Mygration Pty LtdPosted 9 days agoJob DescriptionLocation: rcherfield, QLD, 4108Full-Time: Immediate startbr>Job Title: Customer Service ManagerSalary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.Job Closure date: 30 daysAbout the Role:We are...

  • Ambassadors of Excellent Customer Service

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Job Title:Ambassadors of Excellent Customer Service">This is a pivotal role for an experienced and dynamic customer service professional to lead and elevate our client's customer service operations.Key Responsibilities:Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and...

  • Excellent Customer Service Representative Wanted

    14 hours ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $50,000 - $75,000

    Job Title:Customer Service SpecialistBuild and maintain rapport with customers through inbound and outbound calls.Verify customer information using close attention to detail and reference to standard processes.Accurately log and update customer records on the status of their inquiries.Process fee payments for new and renewing customers while ensuring...

  • Customer Service Specialist

    14 hours ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $71,150 - $72,751

    Job OverviewWe are seeking a skilled Customer Service Specialist to provide top-notch support to our clients. This role involves working closely with customers to resolve issues, answer questions, and manage customer data.The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail.

  • Customer Excellence Specialist

    3 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to...