Customer Service Excellence Manager

14 hours ago

Brisbane, Queensland, Australia beBeeExcellence Full time $76,015 - $78,000

Customer Service Excellence Manager

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Join a dynamic team of customer service professionals and take your career to the next level. We are seeking an experienced Customer Service Excellence Manager to lead our customer service operations.

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This is a pivotal leadership role designed for a hands-on manager who thrives in a fast-paced environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.

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">Job Description:\
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  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and knowledge sharing.
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  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
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  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
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  • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
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Required Skills and Qualifications:\
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  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within a technical industry.
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  • Bachelor Degree or Equivalent.
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  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
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  • Exceptional communication and interpersonal skills, with the ability to build rapport with customers and liaise effectively with internal technical staff.
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  • A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
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  • Solid administrative skills and proficiency with CRM systems and standard office software.
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Benefits:\
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Attractive remuneration package, including salary range $76,515 - $78,000 depending on skill level and work experience + superannuation.

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">Perks & Benefits:\
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Generous leave options, flexible working arrangements, and opportunities for professional growth and development.

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">Our Values:\
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We live and lead by: Be Brave. Better Together. Make It Happen.

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At [Company Name], we connect with more than 17 million Australians every month and we're proud to be one of the most recognised and trusted media brands in the country.

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