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IT Technical Support Expert
3 weeks ago
We are seeking a skilled IT Support Specialist to join our dynamic team. The successful candidate will be responsible for delivering high-quality technical support services to staff and students in a fast-paced tertiary environment.
Key Responsibilities- Operate, maintain, and troubleshoot end-user devices, classroom technologies, and core IT systems effectively.
- Enhance the digital experience for users by identifying opportunities for service improvements and assisting in technology standards development.
- Serve as an escalation point for incident resolution and a subject matter expert for key stakeholders.
- A tertiary qualification in Information Technology or a related field, or equivalent combination of relevant training and professional experience.
- Minimum 5 years' experience providing technical support in complex IT environments.
- Strong customer service and communication skills, with ability to engage confidently with executive stakeholders, staff, students, and external vendors.
- Advanced experience with Microsoft 365, MS Teams, Windows Server, Active Directory, SQL Server, DFS, and SharePoint.
- Practical experience with VMware, Linux CLI, and cloud platforms such as AWS or Azure.
- Strong technical knowledge of operating systems and widely used enterprise applications.
- Comprehension of workflow automation and system orchestration tools.
- Relevant industry certifications demonstrating technical proficiency and commitment to ongoing development.
- Experience in developing and maintaining bespoke applications within an enterprise or educational environment.
This is an exciting opportunity to work with a leading global education provider. We offer careers across our global operations, recognizing and rewarding our employees, understanding the importance of showing appreciation, and caring for you.
We create lasting legacies for students and communities through our impact.
