Expert Technical Assistant

4 days ago

Gold Coast, Queensland, Australia beBeeITSupport Full time $60,000 - $95,000
Job Overview

Deliver expert IT support services to ensure seamless technology operations. Collaborate with engineering and construction teams to provide solutions-driven technical assistance.

Key Responsibilities:
  • Provide timely and effective Level 1 technical support for hardware, software, and mobile devices across the organization.
  • Assist with onboarding and offboarding processes, account setup, and user access management.
  • Support the procurement, setup, delivery, and tracking of IT assets including laptops, printers, and modems.
  • Maintain accurate records of IT assets, warranties, and purchases to ensure efficient asset management.
  • Develop documentation for common IT issues and provide basic training to staff members.
  • Help maintain systems, perform updates, and monitor performance to ensure optimal system functionality.
  • Assist with network infrastructure, wireless connectivity, and mobile service management to ensure secure and reliable data transfer.
  • Contribute to data security efforts by conducting audits, reporting incidents, and ensuring compliance with regulatory requirements.
  • Support IT projects and collaborate with the ICT team to implement innovative solutions.
  • Participate in committees and working groups to drive continuous improvement initiatives.
About You
  • You will possess strong communication and problem-solving skills, with a focus on delivering exceptional staff experiences.
  • Prior experience in a similar IT support or help desk role, or current studies in IT or a related field, is highly desirable.
  • Familiarity with Windows environments, mobile device management, and basic networking concepts is essential.
  • You must be able to manage multiple tasks effectively and work both independently and as part of a collaborative team.
  • A valid driver's license is required for occasional hardware deliveries and site visits.
About Our Business

We strive to deliver outstanding construction projects across various sectors while upholding our values of sustainability, diversity, innovation, and employee engagement.

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