
Technical Solutions Expert
2 days ago
As an ICT Support Specialist, you will play a vital role in providing technical support to our Head Office team and corporate functions. Your primary responsibility will be to ensure seamless operation of our IT systems, resolving hardware and software issues promptly.
Key responsibilities include:
- Rendering expert technical assistance to HQ staff and corporate teams
- Troubleshooting complex IT hardware, software, and cybersecurity concerns
- Monitoring and mitigating cybersecurity risks
- Administering the office network environment - routers, switches, Wi-Fi, and VPN
- Ensuring compliant user access provisioning and reporting according to SOX standards
To succeed in this position, you will need:
- Significant experience in ICT support, preferably in fast-paced corporate environments
- Proficiency in troubleshooting Windows and macOS systems
- Experience supporting mobile devices (Android and iOS)
- Strong knowledge of Microsoft 365 and Google Workspace platforms
- Understanding of cybersecurity best practices
- Excellent communication skills to explain complex technical concepts clearly
- Able to work autonomously and follow through with proactive problem-solving and escalation
- Team player who thrives in high-energy collaborative environments
At Our Company, we value diversity and inclusivity, fostering a workplace where all employees feel valued and supported. We encourage applicants from diverse backgrounds to apply.
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