Client Services Liaison

3 weeks ago


Ipswich, Australia FOCAL COMMUNITY SERVICES Full time
About the role

The Client Services Facilitator position at Focal Community Services is a dynamic role that bridges families and clients accessing our child and youth programs and supports. This position ensures the right information is up-to-date and readily available, enabling our support workers to deliver safe, quality care.

Key responsibilities

  • Work with stakeholders to understand individual client support needs and goals, including health and welfare requirements.
  • Collaborate with rosters and recruitment teams to ensure optimal support worker matching.
  • Ensure client files are up-to-date and respond quickly to provide support for situations as they arise.
  • Support program/activity design, planning, and resourcing with the Client Services Manager.
  • Provide direct support to clients when necessary.
  • Prepare NDIS Progress Reports for plan reviews with the Intake and Quoting team.
  • Support and review incidents, working with the Quality and Compliance team as required.
  • Participate in the Client Services Weekend On-Call Roster.

About you

To be successful in this role, you will have at least 2 years' experience in client coordination, preferably in the disability sector and/or with young people. You will possess a relevant qualification in community services or be willing to work towards one. Essential skills include excellent administration skills, good decision-making and communication skills, excellent attention to detail, and a valid Australian driver's licence with a comprehensively insured vehicle.

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