Liaison Officer

2 weeks ago

Ipswich, Australia RSL Queensland Full time

Do you love hiking, bike riding, sports activities and all things outdoors?
- Be part of an organisation driven by values and strategic purpose
- Be rewarded with salary packaging, wellbeing programs & professional developme

**About us**

***
Mates4Mates is one of Australia’s leading veteran charities recognised nationally for providing progressive, integrated support and rehabilitation programs for veterans who have been impacted by service, and their families, helping to rebuild and change lives.

More than 7,300 people have directly benefited from our services and continue to access support regularly. With over 27,100 face-to-face and online connections provided each year by our staff across Australia, veterans and their families are supported to connect, recover, and move forward after service-related injuries.

**About the role**

Reporting to the Regional Manager South East Queensland, you will be located in our Milton Family Recovery Centre (relocating to our Stafford FRC in approx. 6 months). You will work within a team and be responsible for supporting service delivery programs and activities and positive relationships to ensure more veterans and their families can access services to meet their individual needs.

**Key accountabilities of the role**
- Actively engage with our veterans and their families to ensure they receive high levels of supportive engagement when accessing our services.
- Design and implement social and community connection activities as part of our holistic approach to positive health outcomes. This will include local and outreach activities such as walking or cycling groups, coffee groups, arts and craft programs etc.
- Ensure that social connection activities are actively promoted through various channels to our veterans and their families to encourage maximum participation.
- Represent Mates4Mates at external events to promote awareness of our holistic approach to veteran and family support and recovery.

**Essential for success**
- History of training and/or service in the **ADF **or a close connection; or demonstrated experience working with current or ex-service personnel in a similar role which has created a strong understanding of the issues facing our Mates and their families
- A love for the great outdoors and all things physical such as hiking, bike riding and other sports activities.
- High levels of self-awareness and ability to adjust your communication style to suit your audience
- Ability to maintain a calm and professional approach when supporting clients who may be experiencing mental and physical health issues
- Flexibility in approach to work when unplanned demands of client needs conflict with meeting deadlines
- Strong computer skills, including the use of web-based platforms and social media, to engage with your client group and undertake administration tasks relevant to the role
- Well-developed oral and written communication skills

**Advantageous**
- Previous experience delivering social or community support services
- Understanding of risk assessments and completion of relevant documentation and reporting
- Formal qualifications in providing peer support or community services or mental health services

**What we offer**
- Competitive remuneration package and salary sacrificing
- 3 additional gifted leave days for Christmas
- Supportive team environment
- Benefits Hub with discounts to major retailers and more
- Participation in our Staff Wellbeing Program
- Professional development opportunities tailored to you

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