Client Services Facilitator
5 days ago
We are seeking an experienced professional to join our team as a Client Services Facilitator in Ipswich. This dynamic role will act as a key bridge for families and clients accessing our child and youth programs and supports.
Key Responsibilities- Facilitate quality client service delivery for children and young people with a disability across Logan, Western Suburbs of Brisbane and wider Ipswich region.
- Work with relevant stakeholders to understand individual client support needs and goals including health and welfare requirements.
- Ensure client files are up to date, responding quickly to provide support for situations as they arise.
- Support program / activity design, planning and resourcing with Client Services Manager.
- Where necessary, provide direct support to client.
- Prepare NDIS Progress Reports for plan reviews with Intake and Quoting team.
- Support and review incidents working with Quality and Compliance team as required.
- Participate in the Client Services Weekend On-Call Roster.
To be eligible for this role you would have at least 2 years' experience in client coordination, preferably in the disability sector and/or with young people, with a relevant qualification in community services or a willingness to work towards one.
- Excellent administration skills and comfortable with using digital tools.
- Good decision-making and communication skills ensuring effective supports and incident response.
- Excellent attention to detail.
- Valid Australian Driver's Licence along with a comprehensively insured vehicle.
- Current First Aid & CPR Certificate.
- Blue Card & Yellow / NDIS Worker Screening Clearance Card.
- Strong work ethic and good reliability.
- Work with a purpose – values led organisation and role.
- Generous Salary Packaging benefits up to $15,900 per annum.
- Access to our Employee Assistance Program.
- A welcoming and inclusive team culture.
- Supported learning environment.
This is a part-time (0.8 FTE) role aligned with a Level 3 classification in the Social Community Home Care and Disability Services Award. The estimated salary for this position is approximately $68,000 - $72,000 per annum based on the title, job description and location.
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