Client Services Facilitator

4 months ago

North Ipswich, Australia FOCAL COMMUNITY SERVICES Full time

About Focal

For 50 years Focal has worked to support people with a disability, their families and carers in the Western Suburbs and wider Ipswich Region. As an innovative and contemporary provider Focal delivers activities, programs and individual services to people of all ages and needs in their homes and the community. Through our person-centred approach, we continue building a brighter tomorrow for people with disability.

About the position

Based in Ipswich, we are looking for an experienced professional who is able to hit the ground running. The Client Services Facilitator position is a dynamic role that acts as a key bridge for families and clients accessing our child and youth programs and supports which include in-home support, community access, after school care and vacation care. This role ensures the right information is up to date and to hand to ensure our fantastic support workers can deliver safe, quality care.

If you are driven to support quality outcomes for every family, have an eye for detail in a fast-paced environment and are a positive team-oriented person please reach out today.

Key Accountabilities include:

Facilitate quality client service delivery for children and young people with a disability across Logan, Western Suburbs of Brisbane and wider Ipswich region.

  • Work with relevant stakeholders to understand individual client support needs and goals including health and welfare requirements eg seizure, medication, challenging behaviour supports etc
  • Work with rosters and recruitment teams to ensure optimum support worker matching
  • Ensure client files are up to date, responding quickly to provide support for situations as they arise.
  • Support program / activity design, planning and resourcing with Client Services Manager
  • Where necessary, provide direct support to client
  • Prepare NDIS Progress Reports for plan reviews with Intake and Quoting team
  • Support and review incidents working with Quality and Compliance team as required
  • Participate in the Client Services Weekend On-Call Roster

About you

Reliable | Motivated | Passion for positive outcomes

To be eligible for this role you would have at least 2 years' experience in client coordination, preferably in the disability sector and/or with young people, with a relevant qualification in community services or a willingness to work towards one.

  • Excellent administration skills and comfortable with using digital tools
  • Good decision-making and communication skills ensuring effective supports and incident response.
  • Excellent attention to detail
  • Valid Australian Driver’s Licence along with a comprehensively insured vehicle
  • Current First Aid & CPR Certificate
  • Blue Card & Yellow / NDIS Worker Screening Clearance Card
  • Strong work ethic and good reliability

This position is part-time (0.8 FTE) aligned with a Level 3 classification in the Social Community Home Care and Disability Services Award.

Benefits of joining Focal

  • Work with a purpose – values led organisation and role
  • Generous Salary Packaging benefits up to $15,900
  • Access to our Employee Assistance Program
  • A welcoming and inclusive team culture
  • Supported learning environment

If this sounds like you, please apply today.

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