Business Support and Systems Administration Coordinator
1 month ago
The Business Support and Systems Administration Coordinator is a key position responsible for managing service delivery data and compliance matters for Challenge Community Services. This role combines high-level analytical skills with a sound understanding of NDIS and other government-funded programs to ensure transparent and compliant customer service delivery.
Key Responsibilities- Liaison and Engagement: Manage referrals and client engagement, ensuring service alignment with funded plans and compliance with agreements.
- Administrative Support: Provide high-level administrative support, including reporting, auditing, and budget monitoring.
- Team Collaboration and Training: Communicate with team members, foster a supportive environment, and deliver training to improve efficiency.
- Innovation and Improvement: Contribute to regional projects, introduce service enhancements, and seek process improvements.
- Communication and Reporting: Update workflow statuses, report to senior management, and support temporary staff for operational continuity.
We are seeking an experienced and skilled professional with a strong background in administrative support, client management, and team collaboration. The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
Essential qualifications include:
- Administrative experience, ideally with NDIS or similar programs.
- Proficiency in client management systems, Microsoft Office Suite (Excel pivot tables, Power BI).
- Strong skills for engaging with clients and stakeholders.
- Ability to manage tasks, prioritise, and manage time effectively.
- Experience in training and supporting team members.
- Understanding of NDIS service agreements and funding.
- Highly organised and detail-focused.
- Strong problem-solving and innovative thinking.
- Ability to work independently and in a team.
- Commitment to ongoing learning and development.
- Degree or qualification in Business Administration or a related field
Desirable qualifications include:
- Experience in the disability or aged care sector
- Experience in a similar role within a not-for-profit organization
- Advanced skills in rostering or client management software.
- Relevant tertiary qualifications or certifications.
- Track record of implementing innovative solutions.
- Current Australian Driver's Licence.
- Current NSW Working with Children's Check
- NDIS Worker Screening Check
- Current Police Check
- COVID-19 vaccination certificate.
- Career Growth: Engage in continuous professional development and take part in our leadership succession planning.
- Meaningful Work: Make a significant impact in the lives of individuals with disabilities and their support networks.
- Supportive Environment: Work in a collaborative team that values your expertise and contributions.
- Salary Packaging Options and Entertainment/Meal Card (if eligible)
- Celebrate You: Take a day off on your birthday
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Ipswich, Australia Challenge Community Services Full timeAbout the RoleThe Business Support and Systems Administration Coordinator is a key position within Challenge Community Services, responsible for managing service delivery data and compliance matters. This role combines high-level analytical skills with a sound understanding of NDIS and other government-funded programs to ensure transparent and compliant...
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Ipswich, Australia Challenge Community Services Full timeFull Time RoleJOIN US - SHAPE LIVES - BUILD YOUR CAREERChallenge Community Services has been a cornerstone of community support for over 65 years, providing a wide range of services including Disability Services, Foster Care, Allied Health, and supported employment. Our mission is to empower individuals and enhance the communities we engage with through...
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