Client Services Facilitator
2 weeks ago
About Focal Community Services
We are a values-led organisation dedicated to supporting people with a disability, their families and carers in the Western Suburbs and wider Ipswich Region.
The Client Services Facilitator position is a dynamic role that acts as a key bridge for families and clients accessing our child and youth programs and supports.
This role ensures the right information is up to date and to hand to ensure our fantastic support workers can deliver safe, quality care.
Key Responsibilities:
- Facilitate quality client service delivery for children and young people with a disability across Logan, Western Suburbs of Brisbane and wider Ipswich region.
- Work with relevant stakeholders to understand individual client support needs and goals.
- Ensure client files are up to date, responding quickly to provide support for situations as they arise.
- Support program / activity design, planning and resourcing with Client Services Manager.
- Where necessary, provide direct support to client.
- Prepare NDIS Progress Reports for plan reviews.
- Support and review incidents working with Quality and Compliance team as required.
About You:
We are looking for a reliable, motivated and passionate individual with at least 2 years' experience in client coordination, preferably in the disability sector and/or with young people.
Requirements:
- Excellent administration skills and comfortable with using digital tools.
- Good decision-making and communication skills ensuring effective supports and incident response.
- Excellent attention to detail.
- Valid Australian Driver's Licence along with a comprehensively insured vehicle.
- Current First Aid & CPR Certificate.
- Blue Card & Yellow / NDIS Worker Screening Clearance Card.
This position is part-time (0.8 FTE) aligned with a Level 3 classification in the Social Community Home Care and Disability Services Award.
Benefits:
- Work with a purpose – values led organisation and role.
- Generous Salary Packaging benefits up to $15,900.
- Access to our Employee Assistance Program.
- A welcoming and inclusive team culture.
- Supported learning environment.
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