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Senior Customer Service Operations Manager

1 month ago

Sydney, New South Wales, Australia Abbott Full time
About Abbott

Abbott is a leading global healthcare company that creates innovative solutions to improve people's lives. With a rich history of pioneering breakthroughs in medical science and technology, we continue to shape the future of healthcare.

Job Summary

We are seeking an experienced Senior Customer Service Operations Manager to join our team in Regional Headquarters. This role will be responsible for providing exceptional customer service, resolving complex issues, and driving process improvements to meet business objectives.

Main Responsibilities
  • Lead and manage a high-performing customer service team to ensure timely and effective issue resolution, ensuring customer satisfaction and loyalty.
  • Develop and implement process improvements to increase efficiency, reduce costs, and enhance customer experience.
  • Collaborate with cross-functional teams to drive business growth, identify opportunities for improvement, and implement changes.
  • Analyze data and metrics to inform decision-making, optimize processes, and measure team performance.
  • Maintain accurate records, reports, and documentation to ensure compliance with regulatory requirements and company policies.
Requirements
  • Tertiary qualifications in a related field (e.g., Business Administration, Operations Management).
  • A minimum of 3-5 years of experience in a similar role, preferably in the healthcare industry.
  • Excellent communication, analytical, and problem-solving skills.
  • Proficiency in Microsoft Office Suite, particularly Excel, and experience with SAP is required.
Benefits
  • A competitive salary range: $90,000 - $120,000 per annum.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for career growth and professional development within a dynamic and innovative organization.
  • A collaborative and supportive work environment that values diversity, equity, and inclusion.