Call Centre Client Solutions Professional

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $90,000

Job Title

Job Description

This is an exciting opportunity for a client solutions professional to join our team in a call centre environment.

The successful candidate will possess excellent customer service skills and be able to communicate effectively with clients.

  • Full-time role with great team culture
  • Key duties include answering calls, assisting clients, achieving key performance indicators and liaising with sites and team members
  • Documenting and file noting in our atWork systems
  • Providing advocacy and information about our services

Additional Information:

  • On-going career development and national opportunities
  • Access to MedHealth Academy including individual training and mentoring
  • Opportunity to complete a Certificate IV in Employment Services (conditions apply)
  • Job stability and guaranteed full-time hours
Key Attributes and Skills:
  • Exceptional customer focus with strong interpersonal and conflict management skills
  • Ability to communicate, connect and build rapport with clients;
  • Ability to provide helpful solutions with a friendly demeanour;
  • Highly motivated and driven to achieve customer service requirements and targets;
  • Sound telecommunication skills;
  • Experience keying and sourcing data into and from databases;
  • Ability to obtain a satisfactory Police Clearance and a Working with Children's Check.

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