Call Centre

4 days ago

Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full time

**Multiple Roles Available**

**Brand new office in prime city location - South Melbourne**

**Household brand name**

This prestige Automotive Group is looking for Customer Experience Representatives to help show customers their unparalleled service. If you have a love of all things Automotive and enjoy sharing that with others then this is the role for you.

**Responsibilities**
- Booking Service Appointments
- Contacting lapsed customers
- Problem Solving
- Providing thoughtful and personalised interactions, with solutions and alternatives
- Use of multiple computer systems/software's
- Follow up calls on behalf of the service team
- Prioritising urgent enquiries

**Who You Are**
- Minimum 1 year experience working in a call centre role
- Exceptional communication skills both verbal and written
- Exceptional phone manner
- Be able to work in a fast-paced environment
- Ability to multitask, prioritise and manage time effectively
- Competency with computers/programs

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