Call Centre

4 days ago

Melbourne, Victoria, Australia Accountancy Options Full time

Hybrid role | Annual pay reviews and bonus earning potential
- Leading organisation with stand out culture and benefits
- Call centre experience and financial services background mandatory

Our client is a leading financial service firm offering a permanent role to an experienced call centre representative. They offer a stand out environment, diverse and inclusive culture, and potential for growth

**This is not your average call centre role.**

We are looking for applicants who are after learning and progression.

We seek someone is already the go to person in their own call centre team.

This will be a hybrid role (office based Monday to Wednesday, and from home on Thursdays and Fridays) following a successful induction and training in the office.

Annual pay reviews and the potential for bonus are on offer.

**RESPONSIBILITIES**
- Deliver exceptional customer service
- Meet SLA's and internal standards
- Handle calls with empathy and two way conversations
- Meet KPI's on quality, handling time and resolution
- Contribute to a growing team, suggesting improvements consistently
- Build relationships with internal teams
- Reporting as required

**REQUIREMENTS**
The non-negotiable requirements are:

- Call centre experience is mandatory
- A financial services background (from banking, superannuation or insurance) is essential
- Exceptional communication skills - verbal and written

The also seek:

- A motivated self starter
- Someone who values exceptional service
- Stand out experience from a similar environment
- An upbeat, positive, collaborative individual

If you tick all of the requirements above please click
**APPLY **today and send us a copy of your resume.

Please note only those shortlisted will be contacted.

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