Studio Operations Manager

6 days ago

Sydney, New South Wales, Australia beBeeOpportunity Full time $70,000 - $95,000
Job Description

The Studio Manager plays a pivotal role in ensuring the smooth day-to-day operations of the studio. This key position is accountable for maintaining the overall experience for clients, supervising the team, and ensuring multiple departments run seamlessly.

Key Responsibilities:
  • Drive class attendance and satisfaction goals to meet monthly targets.
  • Work with the retail team to lead direct selling to clients in the studio, including supporting visual merchandising and retail management.
  • Support and generate local community marketing initiatives to cultivate new clients and opportunities specific to the neighbourhood and demographic of the studio.
  • Support the Leadership Team to assist with implementing marketing strategies.
  • Analyse attendance at the studio and region level weekly to bring insights and suggestions to the Executive, Marketing, or Curriculum team.
  • Manage studio accounting needs and utilise financial reports to identify areas of opportunity to drive revenue.
Required Skills and Qualifications

Employee Management

  • Supervise front desk employees engaging in product sales, customer service needs, inventory, and other special projects.
  • Assist front desk employees with difficult or complicated transactions.
  • Coordinate facility schedules to maximise usage and efficiency.
  • Support management and P&C team with any relevant employee issues and partner with them to resolve.
  • Work with management and P&C team on resourcing and recruitment needs.
  • Train and develop new studio staff.

Essential Qualifications:

  • 2+ years' experience in a management role.
  • Current First Aid and CPR certificates.
  • Flexibility to work evenings, weekends, and holidays.
  • Excellent organisational and leadership abilities.
  • Outstanding communication and people skills.
  • Knowledge of industry legal rules and guidelines.
  • Ability to lead and motivate a team.
  • Passion for health and fitness.
Benefits

As part of our organisation, you will benefit from career progression opportunities across all locations and disciplines.

Free access to our classes and a fitness membership.

Ongoing training and support to develop your customer service and sales skills.

To apply, please submit a cover letter and resume online.

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