Reception and Administrative Manager
1 day ago
Athlete Support Officer
Job Description:Deliver exceptional client experiences across two clinics in Melbourne, providing a positive first impression and setting the tone for clients' visits. The successful candidate will be responsible for organizing and optimizing clinic systems, including front desk operations, data entry, and bookkeeping.
Key Responsibilities:- Client Experience Officer: Provide outstanding reception services to clients, ensuring their visit is seamless and memorable.
- Systems and Operations Management: Implement and optimize clinic systems, improving operational efficiency and enhancing the client experience.
- Team Leadership: Oversee day-to-day operations of the practice, managing a reception team, delegating tasks, training, and rostering.
- Practice Optimization: Enhance the client experience by improving referral relationships, managing practitioner diaries, and streamlining clinic processes.
- Administrative Support: Assist with invoicing, bookwork, recruitment, induction, and support of new clinicians.
- Exceptional Customer Service Skills: Deliver outstanding service to clients, demonstrating a strong work ethic and commitment to excellence.
- Technical Aptitude: Excellent computer skills and ability to learn new technology, with an advantage if familiar with MAC computers.
- Flexibility and Adaptability: Ability to work across both clinics, prioritize tasks, and manage time efficiently in a fast-paced environment.
- Communication and Teamwork: Demonstrate a highly professional and friendly manner, with excellent communication and time management skills.
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