Indigenous Banking Specialist

2 days ago


Adelaide, South Australia Westpac Banking Corporation Full time
About the Role

We are seeking a dedicated and passionate individual to join our Indigenous Call Centre team as a Banking Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to our Aboriginal and Torres Strait Islander customers, ensuring their banking needs are met with sensitivity, respect, and compassion.

Key Responsibilities
  • Provide banking solutions to existing and new customers, taking ownership of customer requests and issues to ensure customer satisfaction.
  • Manage relationships with referral partners and stakeholders across the business, ensuring seamless communication and collaboration.
  • Comply with industry compliance, policy, and legislative standards, staying up-to-date with regulatory requirements.
  • Work collaboratively with the team to achieve business objectives, sharing best practices and expertise to drive success.
Requirements
  • At least 12 months of customer service experience in a corporate or professional environment.
  • Ability to navigate multiple systems and technologies to support customers.
  • Strong communication and interpersonal skills, with a genuine interest in banking and financial services.
  • Willingness to learn and adapt to a fast-paced, KPI-driven environment.
About Us

Westpac Banking Corporation is committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. We strive to provide a culture that values flexibility, diversity, and inclusion, and champions equal opportunities for all employees.

We are proud to have created a workplace that is welcoming and inclusive for Aboriginal and Torres Strait Islander employees, and we invite candidates from all backgrounds to apply for this role.



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