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Customer Banking Specialist

2 months ago

Adelaide, South Australia CommBank Full time

We are seeking a highly skilled and enthusiastic customer service professional to join our team as a Customer Banking Specialist.

About the Role

The Customer Banking Specialist will be the public face of CommBank, delivering a seamless banking experience to our customers. This role requires a strong understanding of financial services and the ability to provide expert advice to customers.

Key Responsibilities

  • Provide in-depth conversations with customers about their banking needs, including home loans, business banking, and financial advice.
  • Support customers with enquiries, cash handling, transactional service, and account maintenance.
  • Complete financial health checks to assess customers' financial needs and identify areas for improvement.
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our processes and procedures.

Requirements

  • Proven experience delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Excellent communication skills and the ability to articulate financial terms in a clear and concise manner.
  • The ability to ask the right questions, find solutions, and act with integrity while placing the customer at the centre of everything.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing holistic solutions.
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.