Sales and Relationship Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeBusiness Full time $90,000 - $120,000

We're a global brand with a footprint. Our purpose is to build a connected future for everyone.

This includes providing the best experience and delivering the best tech on the best network.

About the role

Your primary focus will be driving growth and enhancing customer satisfaction among business clients across all platforms. This role encompasses both sales and service responsibilities, ensuring a holistic approach to customer relationship management.

You will support the development of deep customer relationships, managing and growing your own portfolio of accounts. This role is critical to maintaining strong customer relationships that drive revenue growth across our business customer portfolios.

The job

Key Responsibilities:

  • Take ownership of managing customer relationships to support ongoing development, drive customer satisfaction and achieve revenue objectives for the defined portfolio.
  • Contribute to implementing segment and portfolio strategy (including outbound campaigns) to support the retention and growth of customer portfolios.
  • Manage customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads as required.
  • Collaborate with peers, team members and stakeholders across the channel to support lead identification and qualification.

Requirements

  • Demonstrated ability in ICT or Telco Sales roles.
  • Understanding of business customers.
  • Proven experience in warm calling and engaging with potential candidates or clients.
  • Ability to build and maintain relationships through effective communication and follow-up.
  • Knowledge of how channels work and understanding of the market.

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