Customer Service Representative

5 days ago


Mill Park, Victoria, Australia Belgravia Leisure Full time

Job Summary

We are seeking a highly motivated and experienced Customer Service Representative to join our team at Belgravia Leisure. In this role, you will be responsible for delivering exceptional customer service and achieving sales targets by acquiring new memberships for Health and Fitness and Learn to Swim.

About the Role

The ideal candidate will have a strong background in sales and customer service, with experience in achieving sales targets and delivering exceptional customer experiences. You will also have excellent communication skills, both written and verbal, and be able to provide relevant and accurate information to prospective members.

Key Responsibilities

  • Achieve set sales targets on a daily basis, driving revenue growth and contributing to the overall success of the business.
  • Provide exceptional guest experiences, both in person and over the phone, to existing and prospective members and guests.
  • Conduct tours of the centre/facility, showcasing its services and activities, and turning prospective members into ongoing subscribers.
  • Process memberships and data entry accurately and efficiently, ensuring seamless transactions and maintaining high levels of customer satisfaction.
  • Maintain a current and informed knowledge of all centre services and activities, providing expert advice and guidance to customers as needed.
  • Demonstrate sound cash handling principles and proficiency in using Point of Sale (POS) systems, ensuring accurate financial reporting and minimizing errors.
  • Align behaviours with the Belgravia Leisure Values, embodying the company's mission and vision.

Salary and Benefits

The successful candidate can expect a competitive salary ranging from $50,000 to $70,000 per annum, depending on experience and qualifications. Additionally, we offer a range of benefits, including opportunities for professional development, flexible working arrangements, and a supportive team environment.



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