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Service Delivery Excellence Specialist
2 weeks ago
Job Title: Service Delivery Manager
About the Role:
We are seeking an experienced Service Delivery Manager to join our team. The successful candidate will be responsible for driving outcomes, building trust and growing their career with our organisation. This involves owning client relationships and leading service delivery success.
About Our Organisation:
We are a leading Transformation Partner that empowers organisations to go beyond delivering connected solutions across business applications, AI, cloud and security.
- Main Responsibilities:
- Lead daily service delivery for assigned clients ensuring smooth operations and satisfaction
- Manage work orders project coordination and partner contracts
- Facilitate regular client meetings and maintain effective communication strategies
- Oversee incident management SLA compliance and reporting activities
- Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes
- Identify opportunities for upsells renewals and service enhancements
- Support business development and promote our Connect programme
What We're Looking For:
You will need to be a confident communicator, a natural collaborator and a service-focused professional who thrives in fast-paced client-facing environments. You will also need to have demonstrated experience in managing professional services delivery across multiple clients as well as a strong grasp of SLAs KPIs and service metrics in a commercial setting.
