Service Delivery Specialist

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If a great team environment, variety in your role, and learning opportunities are on your wish list - you'll definitely want to look into this role

• Market leader with a global focus and solid vision for the future
• A flexible work environment with a culture to be proud of
• Purpose-driven work enabling you to unleash your potential

About us

At Modica Group we take pride in leading the industry with our Intelligent Messaging Solutions. Our world class, cloud based, enterprise messaging platform enables our clients to engage, market and transact globally. Modica's intelligent messaging platform is used by some of the world's biggest enterprises and brands to deliver high volume, mission critical messaging services.

About the role

We have an opportunity for a Service Delivery Specialist to join our team. This role

would ideally suit someone that has experience working with large Enterprise and/or Government customers previously and who has outstanding client relationship and customer service skills. You will be process driven, willing to shoulder your share of the admin tasks, have a strong eye for detail, and excellent communication skills. You will assist the mobile operators and client teams in solution design, product demonstrations, pricing, implementation and training.

To many of our customers, you will be the face of Modica, managing the day to day client

relationship and ensuring seamless delivery of services. We are looking for a team player

who is excited about working in a vibrant, fast paced and rapidly growing business and

Day-to-day you would be:

• The primary contact to our clients for services they may require
• Continue to build customer relationships to encourage growth in the messaging space
• The global compliance specialists for all aspects of messaging
• Helping evolve internal processes so that the customer ecosystem developed by Modica is prepared for growth
• Invoicing customers for the services and products they use
• Delivering solutions to customer problems
• Leading projects or pieces of work that may impact customers
• Providing specialist support for enterprise customers
• Keep up to date with all new product releases and changes
• Owning all parts of the SDM lifecycle including service activation and provisioning, product feedback, and project facilitation including documentation and compliance

Skills and experience we are looking for:

• Proven experience in service delivery or experience in mobile operations
• Experience in a telco environment or knowledge of mobile services would be an advantage.
• Ability to understand complex and technical topics and translate these to non-technical customers
• Ability to multi-task and work to tight deadlines
• Ability to work autonomously and an eye for detail
• Articulate with a strong proactive communication style
• A team player who has a great sense of self awareness
• A proactive problem solver with a passion for getting things done
• Confidence leading and managing large projects and transitions, within set budgets and timelines
• Strong Account and Relationship management skills who's a natural people person

About the benefits

In joining Modica, you'll become part of a highly engaged and focused team, driven by success with a passion for delivering for customers. We work hard, celebrate success, have fun, but overall, we are all motivated by the common goal of being the best in the markets we play in.

We offer a supportive environment as it is important to us that you are happy and healthy. Alongside a competitive salary, we offer benefits that rival those of large corporations. To support you we offer some fantastic perks including health and life insurance, a flexible working culture, birthday and volunteering leave, regular team lunches, and home internet contribution.

If you'd like to join us...

Only applications supported by a cover letter will be considered so 'apply now' with yours -

letting us know why you will be a great addition to our team and the best person for this job.

Applications close as soon as the right candidate applies but no later than 5:00pm, 12th of September 2025.

Please note that background checks may be required, due to the types of customers Modica supports.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesIT Services and IT Consulting and Telecommunications

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