External Dispute Resolution Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeDisputeResolutionManager Part time $35,000 - $45,000
About the Role

This part-time position is ideal for an experienced professional with a strong background in legal, regulatory, or dispute resolution work, particularly within consumer tribunals. You will act as our representative in escalated cases involving external bodies.

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Although the operational legwork (collating case summaries, compiling evidence, outlining our resolution history, etc.) will be completed by our internal team, we need your expertise in preparing and submitting formal responses, participating in hearings, and ensuring our position is well-represented.

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You'll also be expected to provide feedback on our internal dispute resolution processes, flag any policies that may be problematic or non-compliant, and advise on how we can strengthen our approach to disputes.

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We're seeking someone who can represent us in tribunal hearings, draft formal responses, provide expert advice, identify trends or gaps in our current IDR processes, and support the business in building a fair, compliant, and scalable dispute resolution function.

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Key Responsibilities:

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  • Represent us in external dispute resolution matters, including tribunal hearings and AFCA disputes.">
  • Draft formal responses to complex or high-value escalated cases, based on decisions made by the internal IDR Committee.">
  • Provide expert advice on dispute outcomes, resolution strategies, and policy interpretation.">
  • Identify trends or gaps in our current IDR processes and flag policies that may require review or revision.">
  • Support the business in building a fair, compliant, and scalable dispute resolution function.">
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What We're Looking For:

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  • A strong understanding of Australian consumer law, dispute resolution frameworks, and external bodies such as AFCA, NCAT, VCAT, and QCAT.">
  • Previous experience in legal, regulatory, compliance, or dispute resolution roles.">
  • Excellent written and verbal communication skills, with the ability to clearly articulate positions in a professional and persuasive manner.">
  • Confidence and professionalism in representing a company during tribunal or court proceedings.">
  • Ability to provide strategic insights and constructive feedback on internal processes and policies.">
  • Tertiary qualifications in law, compliance, or a related field preferred.">
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Benefits:

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  • An hourly rate of $35.00 - $45.00.">
  • Variable hours between 2 - 6 per week.">
  • A flexible schedule with afternoon, day, evening shifts, public holidays, and weekend availability.">
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Requirements:

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  • Australian work authorisation.">
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