Dispute Resolution Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeDispute Full time $100,000 - $120,000

As a seasoned professional, you have the opportunity to build a team from scratch in a dynamic and innovative work environment. This is not your average dispute resolution role, with a clear career path ahead.

About the Job

We are seeking an experienced and driven dispute resolution expert to join our organization. As a market leader in financial services, we pride ourselves on excellence and innovation.

In this critical role, you will identify trends, manage, monitor, and implement resolutions for external member complaints. Your expertise in superannuation, investments, and financial services laws will be essential in handling complex cases.

Key Responsibilities
  • Investigations and complaint resolution
  • Workflow monitoring
  • Reporting and analysis
  • Continuous improvement
  • Training and development
  • Relationship management
Required Skills and Qualifications
  • RG 146 Tier 1 accreditation
  • Bachelor's degree in business or law
  • Proven experience in complaints handling within a similar environment
  • Exceptional knowledge of superannuation and working knowledge of investments and/or managed accounts
  • Strong conflict resolution skills
  • Excellent verbal and written communication abilities
  • Proficient in investigating and identifying gaps in information
  • High attention to detail and problem-solving skills
  • Continuous improvement mindset
  • Exceptional organizational skills
What We Offer

This role offers the opportunity to work in a fast-paced and dynamic environment, where you can utilize your skills and expertise to make a real impact.

We offer a range of benefits, including opportunities for professional growth and development, a competitive salary, and a positive work-life balance.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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