Customer Dispute Resolution Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeDispute Full time $100,000 - $120,000
About the Role

The position involves handling and resolving customer and merchant disputes in a fair, transparent, and timely manner.

As a key team member, you will be responsible for investigating, managing, and resolving escalated and complex customer and merchant disputes. You will also provide support to the Customer Service team and prepare detailed responses to external dispute resolution bodies.

You will work closely with the Dispute Resolutions Team Leader and analyse complaint data, report on trends to the business, and make recommendations to improve processes.

  • Investigate and manage complex customer and merchant disputes
  • Provide support to the Customer Service team
  • Analyse complaint data and report on trends

  • Dispute Resolution Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDispute Full time $90,000 - $120,000

    Job OpportunityWe are seeking a highly skilled professional to handle and resolve customer and merchant disputes in a fair, transparent, and timely manner.Key ResponsibilitiesInvestigate, manage, and resolve escalated and complex customer and merchant disputes.Support the Customer Service team for escalated complaints.Prepare detailed, logical, and...

  • Dispute Resolution Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeResolution Full time $90,000 - $120,000

    **Role Overview**We are seeking a skilled Dispute Resolution Specialist to join our team.This is an exciting opportunity for an individual who is passionate about delivering exceptional customer service and resolving complex disputes.As a Dispute Resolution Specialist, you will be responsible for managing and resolving customer complaints in accordance with...

  • Dispute Resolution Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000

    Job Opportunity: Team LeaderWe are seeking an experienced leader to lead our dispute resolution team in Melbourne. You will be part of a diverse team making a positive impact on someone's life every day.You'll feel great satisfaction knowing your talent and hard work has a purpose. As part of our team, you will help ensure fair, timely, and effective...

  • Dispute Resolution Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeresolution Full time $86,959 - $89,929

    Job Overview:We are seeking a skilled Dispute Resolution Professional to join our team. As a key member, you will be responsible for resolving customer disputes and delivering exceptional customer service.About the Role:The ideal candidate will possess excellent communication and interpersonal skills, with the ability to interpret and enforce legislative...

  • Dispute Resolution Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeComplaints Full time $180,000 - $200,000

    Dispute Resolution LeaderThis is a unique opportunity to spearhead the external dispute resolution function, delivering exceptional complaints experiences for customers and fostering a culture of continuous improvement, robust risk management, and effective governance.The Dispute Resolution Leader will be responsible for leading the external dispute...

  • Customer Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000

    We are seeking a highly skilled professional to join our team as a Customer Dispute Resolution Specialist.This is an excellent opportunity for someone who wants to work in a customer service environment and assist individuals with complaints and disputes.As a member of our Business Assurance team, you will play a key role in managing case loads of disputes,...

  • Dispute Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeDisputes Full time $80,000 - $120,000

    Our team is seeking a skilled professional to fill the role of Dispute Resolution Specialist. This position involves resolving complex customer and merchant disputes, as well as providing support to our Customer Service team for escalated complaints.Key Responsibilities:Investigate and manage escalated and complex customer and merchant disputes in accordance...

  • External Dispute Resolution Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDisputeResolutionManager Part time $35,000 - $45,000

    About the RoleThis part-time position is ideal for an experienced professional with a strong background in legal, regulatory, or dispute resolution work, particularly within consumer tribunals. You will act as our representative in escalated cases involving external bodies.">Although the operational legwork (collating case summaries, compiling evidence,...

  • External Dispute Resolution

    2 weeks ago

    Melbourne, Victoria, Australia Drive Lah Part time

    **Job Title**: External Dispute Resolution (EDR) Manager - Part-Time (1 day/week)**Location**: Remote (with occasional travel for tribunal representation)**Type**: Part-Time (Contract or Permanent - 1 day per week)**About Drive mate**: Drive mate is a fast-growing car-sharing platform on a mission to make car ownership optional and sustainable. As we...

  • Effective Dispute Resolution Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $110,000 - $130,000

    Job OpportunityWe are seeking a dynamic and experienced Dispute Resolution Manager to lead our dispute resolution team within the Victorian Workers Compensation division.About the RoleLead and manage a team of dispute resolution professionals and administration assistants, providing supervision, coaching, and performance development.Oversee intake,...