Airport Operations Manager

4 weeks ago

Melbourne, Victoria, Australia Jetstar Full time
About the Role

Jetstar is seeking a highly experienced and skilled Airport Operations Manager to lead our Airport Services team. This is an exciting opportunity to join a dynamic and growing airline and contribute to the success of our operations.

Key Responsibilities
  • Manage International and Domestic Airport Operations to drive enhanced operational efficiency and effectiveness, balancing the needs of all stakeholders.
  • Plan, develop, and implement projects related to aircraft operations to deliver significant operational and strategic improvement initiatives.
  • Identify and implement decisions regarding operational improvements and risk management.
  • Manage the flow of all critical information within the Airport to ensure all relevant stakeholders are informed to make the best possible decisions.
  • Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction, and financial deliverables.
  • Oversight of Suppliers operations delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management.
  • Building strong, professional relationships with our Internal and External stakeholders ensuring we delivery a Safe, compliant, on-time operation.
  • Continuously developing and the ongoing performance management of all relevant team members.
  • Fostering an enhanced awareness with all team members for OH&S, aviation safety, and security policies.
Requirements
  • Strong experience leading an operational team and delivering outcomes within an Airport operation.
  • Exposure to front-line team management.
  • Developed customer, commercial, and financial acumen.
  • Demonstrated ability to think strategically and plan commercial programs of work.
  • Experience in implementing and driving operational efficiencies.
  • Strong consultation skills and able to interact with all levels of an organisation.
  • Demonstrated experience managing team performance.
  • Minimum 5 years experience in an Airport Operations / Operations Management environment.
  • Tertiary qualified with a Bachelor's degree in a relatable discipline (preferred).
  • A natural ability to deliver difficult messages with confidence, handle conflict when required, and champion consistency, fairness, and correct application of policies and processes here at Jetstar.

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