Customer Support Engineer QLD/NT

2 weeks ago

Brisbane, Queensland, Australia Philips Full time
Job Title

Customer Support Engineer QLD/NT

Job Description

At Philips, we are committed to improving the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

We are seeking a customer-focused engineer to join our team in Brisbane, in this multi-modality role, specialising in MRI and IGT Surgery. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Key Responsibilities:
  • Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
  • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
  • Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment.
  • Determining the most cost-effective repair/solution to minimize customer downtime.
  • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
  • The role will normally be located in Brisbane QLD, however, Philips may require you to work at alternative locations (including interstate locations).
  • Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.
  • Participate in the MRI on call roster to support the MRI customer base.
Requirements:
  • A degree-level education or equivalent in Electronics, Mechatronics, Electrical or Biomedical Engineering.
  • Experience in service, maintenance and or installation activities in relevant Medical Device Industries, Equipment Manufacturers, Service Companies, Public Health System or the Armed Forces.
  • Strong IT skills, and the ability to work in a fast-paced environment.
  • You will ideally hold a Restricted Electrical License or able to obtain one with the first six months of employment.
  • You will also need to hold a full AU driver's license.
About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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