Front Office Attendant

2 weeks ago

Southbank, Victoria, Australia Crown Resorts Full time

Better experiences start here at Crown Resorts, where you can play a key role in creating unforgettable moments for our guests and colleagues. We value passion, creativity, and a drive for excellence - for the better. Here, you'll be part of a dynamic team, empowered to explore, experience, and grow with the support of your leader.

The role

Crown Resorts is the ultimate destination for luxury hotel experiences, with our 3 established hotel brands Crown Towers, Crown Metropol, and Crown Promenade offering unique experiences for all our guests.

We're seeking a dedicated and enthusiastic Hotel Front Office Attendant to join the Crown Metropol team.

In this role, you'll deliver exceptional guest experiences through genuine care and attention to detail. As well as:

  • Provide a seamless and personalised check-in and check-out experience for our guests.
  • Display in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the broader Crown complex.
  • Offer a professional, friendly, and courteous approach to all customers, recognising different needs and attending to them accordingly.

About you

You'll bring the following:

  • Previous experience in a premium hotel or hospitality-related customer service role is preferred.
  • The ability to multitask in a fast-paced environment while maintaining a strong attention to detail.
  • Understanding of Hotel Property Management Systems (OPERA) would be advantageous.

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