Hotel Luxury Experience Leader

2 weeks ago


Southbank, Victoria, Australia Crown Resorts Full time

Crown Resorts: A Premier Destination for Hotel Excellence

Better Experiences Start Here

Crown Resorts is a renowned luxury hotel and gaming destination that offers unparalleled experiences for our guests and team members alike. As a leader in the hospitality industry, we value passion, creativity, and a commitment to excellence in everything we do.

About Crown Resorts

Crown Resorts is a great place to work, with a culture that encourages growth, development, and innovation. Our team is passionate about delivering exceptional guest experiences and creating memorable moments that last a lifetime.

The Role

We are seeking an experienced and dedicated Hotel Luxury Experience Leader to join our Front Office team at the Crown Promenade. In this role, you will be responsible for leading a team of Front Office Attendants and supporting the day-to-day operations of the hotel.

Key Responsibilities

  • Provide Exceptional Guest Experiences: You will be responsible for providing personalized and seamless check-in and check-out experiences for our guests, ensuring that their stay with us is nothing short of exceptional.
  • Lead and Coach the Team: As a Hotel Luxury Experience Leader, you will provide leadership and coaching to the Front Office team, supporting them in their roles and helping them to grow and develop in their careers.
  • Display in-depth Knowledge of Hotel Products and Facilities: You will be expected to have a thorough knowledge of our hotel products and facilities, as well as our service offerings across the broader Crown complex.

About You

  • Extensive Hotel Experience: You will have extensive experience in a hotel Front Office environment, preferably in a leadership or management role.
  • Exceptional Customer Service Skills: You will possess exceptional customer service skills, with a passion for delivering exceptional guest experiences.
  • Understanding of Hotel Systems: You will have a good understanding of hotel property management systems, including OPERA.

Estimated Salary Range: $80,000 - $120,000 per annum, depending on experience and qualifications.

Crown Resorts Offers

As a Hotel Luxury Experience Leader at Crown Resorts, you will have the opportunity to work in a dynamic and exciting environment, with a team of passionate and dedicated professionals. You will be rewarded with a competitive salary and benefits package, including:

  • Opportunities for career growth and development
  • Access to training and professional development programs
  • Competitive salary and benefits package
  • A dynamic and supportive work environment

Join Our Team

If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application today.



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