Front Office Team Member

2 weeks ago


Southbank, Victoria, Australia Crown Resorts Full time

About Crown Resorts

Crown Resorts is a leading hospitality provider, renowned for its exceptional luxury hotel experiences. We're committed to delivering unforgettable moments for our guests and creating a workplace where our people can thrive.

The Role

We're seeking a highly motivated and dedicated individual to join our Crown Towers Front Office team. As a Front Office Team Member, you'll be responsible for providing seamless and personalized check-in and check-out experiences for our guests.

Your Key Responsibilities

  • Deliver exceptional guest service, ensuring a warm and welcoming experience for all visitors.
  • Display in-depth knowledge of our hotel products and facilities, as well as service offerings across the Crown complex.
  • Provide a professional, friendly, and courteous approach to all customers, recognizing their individual needs and preferences.

About You

To succeed in this role, you'll need:

  • Previous experience in a premium hotel or tourism and hospitality-related customer service role.
  • A strong work ethic and passion for delivering exceptional guest experiences.
  • The ability to multitask while maintaining a high level of attention to detail.
  • Understanding of Hotel Property Management Systems (OPERA) is advantageous.


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