Crown Resorts Front Desk Ambassador

1 week ago

Southbank, Victoria, Australia Crown Resorts Full time

Better experiences start here at Crown Resorts, a place where passion, creativity, and a desire for growth come together. As a Front Office Attendant, you will be part of a team that creates joyful experiences for our guests and supports each other in delivering exceptional service.

The Role

We are seeking a dedicated and enthusiastic Front Office Attendant to join the Crown Metropol team. In this role, you will be responsible for providing a seamless and personalised check-in and check-out experience for our guests.

  • Deliver exceptional service by being attentive, friendly, and courteous to all customers.
  • Show in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the Crown complex.
  • Provide a professional approach to all guests, recognising their individual needs and attending to them accordingly.

About You

To be successful in this role, you will bring:

  • Previous experience in a premium hotel or hospitality-related customer service role.
  • The ability to multitask in a fast-paced environment while maintaining attention to detail.
  • A strong understanding of Hotel Property Management Systems (OPERA) would be advantageous.

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