Front Office Representative

4 weeks ago


Southbank, Victoria, Australia Crown Resorts Full time
About Crown Resorts

Crown Resorts is a leading hospitality company that offers unparalleled luxury hotel experiences. Our 3 established hotel brands, Crown Towers, Crown Metropol, and Crown Promenade, provide unique experiences for all guests.

The Role

We are seeking a highly motivated and dedicated individual to join our Crown Towers Front Office team. As a Front Office Representative, you will be responsible for providing exceptional guest experiences through personalized and seamless check-in and check-out processes.

Key Responsibilities:

  • Deliver a professional, friendly, and courteous approach to all customers, recognizing their individual needs and preferences.
  • Display in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the broader Crown complex.
  • Provide personalized recommendations and solutions to enhance the guest experience.
About You

To be successful in this role, you will bring:

  • Previous experience in a premium hotel or tourism and hospitality-related customer service role.
  • A strong work ethic and a passion for delivering exceptional guest experiences.
  • The ability to multitask while maintaining a high level of attention to detail.
  • Understanding of Hotel Property Management Systems (OPERA) is advantageous.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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