Customer Service Representative

2 weeks ago

Adelaide, South Australia Bendigo and Adelaide Bank Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Bendigo and Adelaide Bank. As a key member of our branch, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide personalized service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Assist customers with transactions, educate them on our online platforms and tools, and recommend our products and services to help them achieve their financial goals.
  • Build relationships with customers to understand their needs and preferences, and provide tailored solutions to meet their requirements.
  • Work collaboratively with the team to achieve sales targets and provide exceptional customer service.
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate and informed advice to customers.
Requirements
  • Extensive experience in a customer service or sales environment.
  • Demonstrated competence in achieving consistent sales results.
  • An ability to confidently communicate with customers face-to-face and over the phone.
  • An eagerness to understand and share with others what makes our bank different.
  • Experience in the banking and finance industry is a plus, but not essential.
About Us

Bendigo and Adelaide Bank is a leading financial institution that is committed to providing exceptional customer service and support. We are a values-driven organization that is passionate about making a positive impact in our communities. Our team is dedicated to delivering outstanding results and providing a supportive and inclusive work environment.

What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to help you grow your skills and career.
  • A dynamic and supportive work environment that encourages collaboration and innovation.
  • The opportunity to work with a leading financial institution that is committed to making a positive impact in our communities.

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