Luxury Sales Consultant
5 days ago
Burberry is an equal opportunities employer, committed to creating a diverse and inclusive workplace. We believe creativity opens spaces, unlocking the power of imagination to push boundaries and open new possibilities for our people, customers, and communities. Our purpose is to provide an environment where creative minds from different backgrounds can thrive, bringing a wide range of skills and experiences to everything we do.
The Role
We are seeking an exceptional Client Advisor to join our team. As a Luxury Sales Consultant, you will be responsible for building meaningful relationships with our clients, providing a personalized and elevated experience that drives commercial success. You will inspire our clients by conveying passion for the brand, fashion, and luxury products, providing a luxury service that demonstrates knowledge and expertise in product, fashion, and styling.
Responsibilities
* Meet and exceed individual and store sales and other commercial KPIs.
* Inspire our clients by conveying passion for the brand, fashion, and luxury products.
* Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling.
* Follow the client journey to elevate the client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client.
* Be efficient in following up and delivering after-sales services to our clients.
* Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required.
* Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.
* Foster teamwork and a positive work climate.
Key Requirements
* A proven track record in delivering sales and exceeding targets.
* Previous experience in Clientelling.
* Strong interest in fashion, art, and culture.
* Strong product knowledge and good understanding of store retail operations.
* Understanding of competitor products.
* Experience in working as part of a team.
* Fluent in local language; English proficiency is desirable.
* Other language knowledge is desirable.
* Demonstrates Confidence, Curiosity, Conviction, and Care.
* Enjoys being part of a team.
* Energetic, Pro-active, and self-motivated.
* Detail-oriented and creative with a passion for selling.
* Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
* Results-driven and commercial mindset.
* Flexible, collaborative, and adaptable approach to work.
Success Metrics
* Individual sales performance and KPI's (Appointments, UPT, ATV & AUR).
* Service targets (Guest Experience, Net promoter score).
* New client acquisition (conversion and retention).
* Number of appointments held on a monthly basis.
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