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Cloud Support Specialist

1 month ago

Sydney, New South Wales, Australia MongoDB Full time
About MongoDB

MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to make it easy for organizations of all sizes to build, scale, and run modern applications.

Job Summary

We are seeking a highly skilled Cloud Associate Technical Services Engineer to join our hybrid working model in Sydney. As a key member of our cloud support team, you will be responsible for providing exceptional customer service, investigating technical issues, and collaborating with our engineering teams to deliver top-notch support.

Key Responsibilities
  • Provide an unparalleled customer experience through timely and accurate responses to customer inquiries.
  • Investigate customer technical issues, identify solutions, and report bugs to ensure seamless customer support.
  • Review and test new features before they are publicly available to ensure a smooth customer experience.
Requirements
  • Excellent communication skills, both written and verbal.
  • General knowledge of operating systems, hands-on networking experience, and fundamental computing concepts.
  • Either technical or non-technical customer service experience.
  • Familiarity with databases and administration, automation tooling, and APIs is a plus.
What We Offer

At MongoDB, you will be part of a dynamic and innovative team that is shaping the future of data management. We offer a fun, inspiring culture that is engineering-focused, with opportunities to learn, contribute, and make an impact on our product and community.