Impact Facilitator

3 days ago

Sydney, New South Wales, Australia beBeeVolunteer Full time $54,000 - $74,000
Job Title: Impact Facilitator

This is a key role in ensuring our clients receive regular follow-up and have a long-term positive impact.

Key Responsibilities:
  • Checking in with clients who have attended our services, reviewing the impact of our support and addressing any additional needs
  • Identifying and monitoring trends among clients and reporting to our supervisor
  • Addressing concerns when engaging with clients and escalating when necessary
  • Updating client information in our database
  • Collecting feedback and assisting in report preparation
  • Linking people with relevant internal and external supports or services as needed
  • Staying up-to-date with news and process updates via email
Requirements:
  • Strong customer service and communication skills including active listening, relationship building, problem solving, efficiency, empathy and collaboration
  • A thorough understanding of issues affecting people seeking asylum in Australia
  • Familiarity with trauma-informed practice
  • Intermediate computer skills (confidence in using the internet, Google suite and emails)
  • Ability to work collaboratively with other staff and volunteers
  • Flexibility and willingness to take on extra tasks as needed
  • Ability to adhere to policies concerning code of conduct, boundaries and confidentiality

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