Infrastructure Operations Manager/Support Lead

3 weeks ago


Sydney, New South Wales, Australia Pyramid Global Technologies Full time

About the role: Core Infrastructure Specialist

Job Summary:

We are seeking a highly skilled Core Infrastructure Specialist to join our team at Pyramid Global Technologies. As a key member of our infrastructure operations team, you will be responsible for building, managing, and supporting our core infrastructure, data centre facilities, and operations.

Key Responsibilities:

  • Build and manage the existing core infrastructure, data centre facilities, and operations.
  • Drive customer relationship management and communicate as a key business interface for our customers.
  • Ensure the success of customer objectives by managing the planning and execution of contractual obligations and coordinating the interaction of internal, partner, and customer resources.
  • Manage escalation management, including ownership, facilitation, action plan definition, coordination, and driving the escalation to closure.
  • Manage governance deliverables, including planning fortnightly operational service performance reviews, creating service improvement plans, operability indexes, and go green initiatives.
  • End-to-end ownership of service delivery, including service transition and transformation, migration, and operations.
  • SLA/KPI management - Ensure KPIs/SLAs and service delivery milestones are met.


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