Infrastructure Operations Manager/Support Lead
3 weeks ago
About the role: Core Infrastructure Specialist
Job Summary:
We are seeking a highly skilled Core Infrastructure Specialist to join our team at Pyramid Global Technologies. As a key member of our infrastructure operations team, you will be responsible for building, managing, and supporting our core infrastructure, data centre facilities, and operations.
Key Responsibilities:
- Build and manage the existing core infrastructure, data centre facilities, and operations.
- Drive customer relationship management and communicate as a key business interface for our customers.
- Ensure the success of customer objectives by managing the planning and execution of contractual obligations and coordinating the interaction of internal, partner, and customer resources.
- Manage escalation management, including ownership, facilitation, action plan definition, coordination, and driving the escalation to closure.
- Manage governance deliverables, including planning fortnightly operational service performance reviews, creating service improvement plans, operability indexes, and go green initiatives.
- End-to-end ownership of service delivery, including service transition and transformation, migration, and operations.
- SLA/KPI management - Ensure KPIs/SLAs and service delivery milestones are met.
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