Premier Concierge Ambassador

7 days ago


Melbourne, Victoria, Australia Grupo Mantra Full time

Transforming the Future of Hospitality

We're seeking a talented Precinct Head Concierge to join our team at Accor Hospitality Services in Adelaide. As a key member of our Hospitality Services team, you'll be responsible for delivering exceptional Concierge services across two landmark assets.

Key Responsibilities:

  • Lead a team of Concierges in providing world-class service to tenants and visitors.
  • Develop and maintain relationships with building owners, managers, and tenants to ensure seamless operations.
  • Identify opportunities to innovate and enhance the customer experience through feedback and trend analysis.
  • Collaborate with the State Operations Manager to ensure compliance with Accor's KPIs for Concierge Services.
  • Participate in quality assurance programs and training initiatives to maintain the highest standards of service.

Requirements:

  • Proven experience in customer-facing roles with a strong background in hospitality or a related field.
  • Demonstrated ability to build and maintain relationships with stakeholders.
  • Excellent communication and interpersonal skills.
  • Mastery of Accor's values and the ability to lead by example.
  • Minimum 2 years of experience in a customer experience or related role.

What We Offer:

  • A competitive salary of $85,000 + super.
  • Opportunities for growth and development within the Accor team.
  • Access to the Accor Heartist Program with exclusive benefits and perks.
  • A collaborative and dynamic work environment.

About Accor:

Accor is a world leader in the hospitality industry, present in 110 countries with over 5,000 hotels and 10,000 restaurants and bars. Our mission is to deliver exceptional hospitality experiences that exceed our guests' expectations.

Learn More:

Follow Accor on social media to stay up-to-date on the latest news and job opportunities.


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