Premier Concierge Ambassador

2 weeks ago


Melbourne, Victoria, Australia Grupo Mantra Full time

Transforming the Future of Hospitality

We're seeking a talented Precinct Head Concierge to join our team at Accor Hospitality Services in Adelaide. As a key member of our Hospitality Services team, you'll be responsible for delivering exceptional Concierge services across two landmark assets.

Key Responsibilities:

  • Lead a team of Concierges in providing world-class service to tenants and visitors.
  • Develop and maintain relationships with building owners, managers, and tenants to ensure seamless operations.
  • Identify opportunities to innovate and enhance the customer experience through feedback and trend analysis.
  • Collaborate with the State Operations Manager to ensure compliance with Accor's KPIs for Concierge Services.
  • Participate in quality assurance programs and training initiatives to maintain the highest standards of service.

Requirements:

  • Proven experience in customer-facing roles with a strong background in hospitality or a related field.
  • Demonstrated ability to build and maintain relationships with stakeholders.
  • Excellent communication and interpersonal skills.
  • Mastery of Accor's values and the ability to lead by example.
  • Minimum 2 years of experience in a customer experience or related role.

What We Offer:

  • A competitive salary of $85,000 + super.
  • Opportunities for growth and development within the Accor team.
  • Access to the Accor Heartist Program with exclusive benefits and perks.
  • A collaborative and dynamic work environment.

About Accor:

Accor is a world leader in the hospitality industry, present in 110 countries with over 5,000 hotels and 10,000 restaurants and bars. Our mission is to deliver exceptional hospitality experiences that exceed our guests' expectations.

Learn More:

Follow Accor on social media to stay up-to-date on the latest news and job opportunities.


  • Corporate Concierge

    2 days ago


    Melbourne, Victoria, Australia JLL Full time

    About the Role:We're seeking a skilled Corporate Concierge - Community Ambassador to join our team at JLL. As the face of the organization, you'll provide exceptional service to employees and guests, fostering strong relationships and creating lasting impressions.Key Responsibilities:Create a welcoming environment for employees and guests, managing visitor...

  • Concierge Ambassador

    4 weeks ago


    Melbourne, Victoria, Australia JLL Full time

    Empowering Exceptional Client ExperiencesJLL is committed to delivering exceptional client experiences through enhanced engagement, proactive communication, and high-touch service for select properties. As a Concierge, you will increase partnership between JLL, service partners, and clients while developing personal and professional skills.Key...


  • Melbourne, Victoria, Australia Hyatt Full time

    About the Role:As a Customer Service Ambassador at Park Hyatt Melbourne, you will be responsible for delivering exceptional customer experiences by providing tailored information about hotel facilities, Melbourne city attractions, and surrounding areas.Key Responsibilities:Ensure the smooth operation of the Concierge Desk on a daily basis.Be fully conversant...


  • Melbourne, Victoria, Australia Hyatt Full time

    Company OverviewPark Hyatt Melbourne is a luxurious hotel located in the heart of the city, offering sophisticated service and exceptional experiences for our guests.About the RoleWe are seeking a Luxury Service Ambassador to join our team. In this role, you will be responsible for delivering exceptional customer service by providing accurate and tailored...


  • Melbourne, Victoria, Australia Hyatt Full time

    About the Role:The Customer Service Ambassador will be responsible for delivering exceptional customer experiences by providing accurate and tailored information to guests about the facilities at Park Hyatt Melbourne, Melbourne city, and surrounding areas.Key Responsibilities:To ensure the smooth and efficient operation of the Concierge Desk on a day-to-day...


  • Melbourne, Victoria, Australia Hyatt Full time

    Company OverviewHyatt Centric Melbourne is a premier hotel located in the heart of Australia's vibrant city, Melbourne. This luxurious 277-room property offers an unforgettable experience with its stunning views, lavish amenities, and exceptional service.Job DescriptionWe are seeking a skilled Front of House Liaison to join our team. As a key ambassador for...


  • Melbourne, Victoria, Australia Grupo Mantra Full time

    We are seeking a high-caliber Hospitality Ambassador to join our team in Adelaide.As a key representative of Accor, you will be responsible for delivering exceptional customer experiences to tenants and visitors in our office building.Key duties of this role include:Providing proactive greetings, welcome, and service to tenants and visitors.Serving as a...


  • Melbourne, Victoria, Australia Colliers Full time

    Company OverviewColliers International is a leader in global real estate services and a great local success story.Compensation PackageWe are offering a competitive salary of $80,000 - $100,000 per annum, depending on experience.About the RoleThis role will be based offsite working at a modern A-class building in Melbourne's inner suburbs. As an Executive...

  • Corporate Ambassador

    4 weeks ago


    Melbourne, Victoria, Australia JLL Full time

    About the Role:The Corporate Concierge - Community Ambassador is a key member of our team, responsible for creating a welcoming environment for employees and guests at our Melbourne office. This role involves managing visitor registration, room bookings, and event support, as well as handling communication and administrative tasks.Key...


  • Melbourne, Victoria, Australia Marriott International Full time

    As a Luxury Hotel Ambassador, you will be the face of our esteemed establishment, embodying the legendary service that makes us a leading luxury brand. You will be responsible for leading the club shift, supporting your team with general operational tasks, and providing exceptional guest experiences.Key Responsibilities:Lead the club shift and support your...

  • Hotel Ambassador

    3 weeks ago


    Melbourne, Victoria, Australia Hyatt Full time

    About the Role:The Concierge at Park Hyatt Melbourne is responsible for delivering exceptional customer service by providing accurate and tailored information to guests about the hotel's facilities, Melbourne city, and surrounding areas.Key Responsibilities:Ensure the smooth operation of the Concierge Desk on a day-to-day basis.Be fully conversant with all...

  • Lifestyle Ambassador

    2 weeks ago


    Melbourne, Victoria, Australia Hyatt Full time

    About Park Hyatt MelbourneSituated in the heart of the city, Park Hyatt Melbourne offers refined luxury and exceptional personalised service. Our hotel features beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining, and wellness, creating unforgettable experiences for our guests.Benefits of working with usLeading global...


  • Melbourne, Victoria, Australia Charter Hall by Hub Australia Full time

    Charter Hall by Hub Australia About the Role:We are seeking a highly skilled and charismatic Corporate Concierge to join our team at Charter Hall by Hub Australia. As a Corporate Ambassador, you will be the first point of contact for our tenants and their guests, providing exceptional service and ensuring a seamless experience. About You:To be successful...


  • Melbourne, Victoria, Australia Hyatt Full time

    About the RoleWe are seeking a skilled Concierge to join our team at Park Hyatt Melbourne. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and cared for.Your Key ResponsibilitiesProvide Personalised Service: Offer tailored information and assistance to...


  • Melbourne, Victoria, Australia Charter Hall by Hub Australia Full time

    About Charter Hall by Hub AustraliaWe are a vibrant and dynamic workspace community, certified as a Great Place to WorkTM and committed to making a positive impact on society and the environment.Role Overview:This is an exciting opportunity to join our team as an Executive Service Ambassador at our luxurious welcome area in Melbourne. As a key member of our...


  • Melbourne, Victoria, Australia Charter Hall by Hub Australia Full time

    Role OverviewWe are seeking a highly skilled and charismatic Corporate Concierge to join our Charter Hall by Hub Australia team. In this role, you will be the face of our luxurious welcome area, curating memorable experiences for our tenants and their guests.Duties and ResponsibilitiesManage the front desk, ensuring seamless working experiences for tenants...


  • Melbourne, Victoria, Australia Grupo Mantra Full time

    About Grupo MantraGrupo Mantra is a leading hospitality company with a presence in 110 countries, operating over 5,000 hotels, 10,000 restaurants and bars, and 30+ Qantas Lounges. The group has developed an integrated hospitality ecosystem that combines luxury and high-end brands with mid-range and economic offers, exclusive lifestyle concepts, venues for...


  • Melbourne, Victoria, Australia Pan Pacific Hotels Group Full time

    Role OverviewAt Pan Pacific Melbourne, we are seeking a highly skilled and enthusiastic Concierge Porter to provide exceptional guest arrival and departure experiences.Key Responsibilities:Deliver a warm and welcoming service to guests, ensuring their stay is memorable and enjoyable.Assist guests with their luggage requirements, providing a personalized and...


  • Melbourne, Victoria, Australia Piaget Full time

    Job DescriptionThe Luxury Boutique Manager is responsible for driving the success of our boutique by developing and implementing strategies to increase sales and profitability. They will lead a team of sales staff and ensure excellent client service and operational excellence.Key ResponsibilitiesDevelop and implement annual sales strategies and...


  • Melbourne, Victoria, Australia CBRE Full time

    Role OverviewThe Corporate Workplace Concierge plays a pivotal role in providing authentic service experiences that bond the relationship between CBRE, our client, and their guests. This position is responsible for welcoming employees and guests with genuine hospitality and thoughtful services, creating a comfortable and inviting workspace, and ensuring...