Lifestyle Ambassador
2 weeks ago
About Park Hyatt Melbourne
Situated in the heart of the city, Park Hyatt Melbourne offers refined luxury and exceptional personalised service. Our hotel features beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining, and wellness, creating unforgettable experiences for our guests.
Benefits of working with us
- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance
About the role
As the Concierge, you will be responsible for ensuring the highest standards of customer service are met by providing accurate and tailored information to guests about the facilities at Park Hyatt Melbourne, Melbourne, and surrounding areas, in-house functions, transportation, and leisure activities.
Key Responsibilities
- Ensure the smooth and efficient operation of the Concierge Desk on a day-to-day basis
- Be fully conversant with all services, facilities, and functions within the hotel
- Build relationships with regular guests, long-stay guests, and VIP guests
- Handle guest enquiries and requests, having a thorough and up-to-date knowledge of Melbourne city, entertainment, attractions, activities, dining, and surrounding areas
- Assist with Concierge administration functions
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