Hospitality Ambassador

3 weeks ago


Melbourne, Victoria, Australia Grupo Mantra Full time

We are seeking a high-caliber Hospitality Ambassador to join our team in Adelaide.

As a key representative of Accor, you will be responsible for delivering exceptional customer experiences to tenants and visitors in our office building.

Key duties of this role include:

  • Providing proactive greetings, welcome, and service to tenants and visitors.
  • Serving as a primary source of knowledge for tenants and visitors regarding the asset and local precinct.
  • Offering services that enhance convenience, exclusivity, community, and utility.
  • Working primarily in the lobby area of the office building, with time spent at the Concierge desk and roaming throughout the Lobby to engage with tenants and visitors.
  • Representing Accor and the building's brand, fostering a positive image.
  • Identifying opportunities to innovate the customer experience through feedback, tenant interactions, and trend analysis.
  • Adhering to best practices, participating in CX training, and engaging in Heartist programs.

To be successful in this role, you will require:

  • A strong background in customer-facing roles, with a demonstrated ability to deliver exceptional customer service.
  • Excellent written and verbal communication skills.
  • A minimum of 2 years' experience in a customer experience role.
  • A passion for people, curating experiences, and leading premium service delivery.

Accor offers a range of benefits, including:

  • An opportunity to develop your career with a leading hospitality company.
  • Access to the market-leading Heartist Program, providing exclusive discounts and perks.
  • Access to Perk Box, an exclusive platform for discounts, wellness classes, and more.
  • Professional development opportunities through Accor Academie.


  • Melbourne, Victoria, Australia Veriu Group Full time

    Job SummaryWe are seeking a motivated and friendly Hospitality Ambassador to join our team at Punthill Sunshine in Melbourne's western region. As a key member of our pre-opening team, you will be responsible for delivering exceptional guest experiences and providing genuine local connections to our visitors.


  • Melbourne, Victoria, Australia Hyatt Full time

    Located in the heart of Melbourne CBD, Hyatt Centric Melbourne is a luxurious hotel that embodies the city's vibrant energy. With 277 rooms, an indoor pool, and a gym, this hotel offers the perfect blend of comfort and adventure.Savor local cuisine at Langlands Restaurant & Bar, which boasts stunning 180-degree views of the city from its top floor. Whether...


  • Melbourne, Victoria, Australia Marriott Full time

    At Marriott International, we pride ourselves on delivering excellence in the care and comfort of our guests. As a Lead Luxury Hospitality Ambassador, you will play a vital role in ensuring that every guest has an exceptional experience at our properties.Job OverviewWe are seeking a highly skilled and experienced professional to fill this key leadership...


  • Melbourne, Victoria, Australia Hub Australia Full time

    About the RoleWe are seeking a Corporate Hospitality Ambassador to join our team at Hub Australia. This role offers a unique opportunity for a hospitality and customer service professional to transition into a corporate environment.ResponsibilitiesProvide exceptional customer experiences for members and guests, showcasing your ability to create personalised...


  • Melbourne, Victoria, Australia Colliers Full time

    Company OverviewColliers International is a leader in global real estate services, with a strong presence in the inner suburbs of Melbourne.About the RoleWe are seeking an experienced Concierge to join our team as a Hospitality Ambassador. This role will be based at a modern A-class building and requires the successful candidate to create unforgettable...


  • Melbourne, Victoria, Australia Hyatt Full time

    Experience the vibrant energy of Melbourne as a key member of our Front of House team at Hyatt Centric Melbourne.Awarded Australia's first Centric hotel, our property is perfectly situated in the heart of Melbourne CBD, offering an unparalleled location to discover the city's hidden gems and attractions. With 277 luxurious rooms and an array of exceptional...


  • Melbourne, Victoria, Australia Accor Full time

    Sofitel Melbourne on Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts.We are seeking a Food and Beverage Attendant to join our team. As a passionate and vibrant hospitality professional, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction exceeds...


  • Melbourne, Victoria, Australia Marriott Full time

    Experience Life with Marriott InternationalCome and be a part of our vibrant team at W Melbourne, one of Marriott's luxury brands. Our mission is to ignite curiosity and expand worlds, creating unforgettable moments for our guests.About the Hotel - W MelbourneSituated in the heart of Melbourne CBD, on the iconic Flinders Lane, our luxury hotel takes its...


  • Melbourne, Victoria, Australia Marriott Full time

    {"Responsibilities":"Serving with StyleAs a B&F Hospitality Ambassador at W Melbourne, you will be responsible for delivering exceptional food and beverage experiences to our guests. You will work closely with our culinary team to create memorable moments that exceed our guests' expectations.Service StandardsServe food courses and beverages to guests in a...


  • Melbourne, Victoria, Australia Accor Full time

    About Us:We are a contemporary style 4.5 star comfort hotel strategically located in the heart of Melbourne on fashionable Collins Street, close to the Town Hall, Federation Square and retail and theatre districts.Key Statistics:380 guest rooms and suites8 flexible conference & function venues with state-of-the-art technologyYour Role:As a Hospitality...


  • Melbourne, Victoria, Australia UmbertoGroup Full time

    We are seeking a skilled Hospitality Ambassador to join our team at the Umberto Group. As a key member of our FOH team, you will be responsible for providing exceptional customer service and ensuring that every guest has an outstanding experience.Key Responsibilities:Providing warm hospitality and maintaining high levels of service and cleanliness at all...


  • West Melbourne, Victoria, Australia Marriott Full time

    Unlock Your Potential in a Dynamic RoleWe are seeking an exceptional Nightside Hospitality Ambassador to join our team at Courtyard by Marriott. As part of our passionate Guest Services team, you will deliver service that comes from the heart and help guests follow theirs.In this role, you will be responsible for:Supporting your colleagues with general...

  • Service Ambassador

    6 days ago


    Melbourne, Victoria, Australia Grupo Mantra Full time

    Service Ambassador OpportunityWe are seeking a Service Ambassador to join our team at Mantra Lorne.Key Responsibilities:Provide exceptional customer service and ensure a warm welcome for all guests.Take food and beverage orders, manage orders, and run food and drinks efficiently.Erect and pack down the restaurant and bar area after service periods.Handle...


  • Melbourne, Victoria, Australia Traverse Alpine Group Full time

    Job Role OverviewWe are seeking a skilled and enthusiastic Front Of House Staff member to join our team at The Boat Shed Lake Hume.As a key member of the Traverse Alpine Group, you will be responsible for delivering exceptional customer experiences and ensuring the highest standards of service.Key responsibilities will include:Welcoming guests and handling...


  • Melbourne, Victoria, Australia Hyatt Full time

    About Our BrandAt Hyatt, we're passionate about providing exceptional experiences for our guests. With a portfolio of over 590 properties worldwide, including luxury brands like Grand Hyatt and Park Hyatt, we're committed to delivering memorable moments that exceed our guests' expectations.The Role We're Looking ForWe're seeking a skilled Front Desk...


  • Melbourne, Victoria, Australia Hub Australia Full time

    Job OverviewWe're seeking a skilled Corporate Experience Ambassador to energize our Melbourne Hub. This role offers an exceptional opportunity for those transitioning from hospitality and customer service roles into a corporate environment.This is a Monday to Friday corporate job, allowing you to have your weekends free for personal pursuits.


  • Melbourne, Victoria, Australia Accor Full time

    Sofitel Melbourne on Collins seeks highly organized and enthusiastic individuals to join our luxury hotel team as Food and Beverage Attendants. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.Key Responsibilities:Explain menus and beverage lists to...


  • Melbourne, Victoria, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesWe are the leaders in putting the world on vacation at over 270 resort locations globally. Our mission is to deliver unforgettable experiences for millions of travelers worldwide.A Day in the Life of a Cleanliness AmbassadorYou will be responsible for ensuring that every guest room meets our high standards of...


  • Melbourne, Victoria, Australia Pernod Ricard Australia Full time

    Pernod Ricard Australia: A Global Leader in Wine and SpiritsWe are seeking a highly skilled and motivated Global Sales Ambassador to join our dynamic team in Melbourne. As a key member of our On-Premises Sales team, you will be responsible for driving sales growth and expanding our presence in the premium spirits market.About the RoleAs a Global Sales...


  • Melbourne, Victoria, Australia Accor Full time

    Job Title: Food & Beverage AttendantJob Overview: We are seeking a skilled Food & Beverage Attendant to join our team at Accor. As a key member of our hospitality team, you will be responsible for providing exceptional food and beverage service to our guests in our restaurants, bar, and conference spaces.Key Responsibilities: Provide food and beverage...