Hospitality Ambassador
3 weeks ago
We are seeking a high-caliber Hospitality Ambassador to join our team in Adelaide.
As a key representative of Accor, you will be responsible for delivering exceptional customer experiences to tenants and visitors in our office building.
Key duties of this role include:
- Providing proactive greetings, welcome, and service to tenants and visitors.
- Serving as a primary source of knowledge for tenants and visitors regarding the asset and local precinct.
- Offering services that enhance convenience, exclusivity, community, and utility.
- Working primarily in the lobby area of the office building, with time spent at the Concierge desk and roaming throughout the Lobby to engage with tenants and visitors.
- Representing Accor and the building's brand, fostering a positive image.
- Identifying opportunities to innovate the customer experience through feedback, tenant interactions, and trend analysis.
- Adhering to best practices, participating in CX training, and engaging in Heartist programs.
To be successful in this role, you will require:
- A strong background in customer-facing roles, with a demonstrated ability to deliver exceptional customer service.
- Excellent written and verbal communication skills.
- A minimum of 2 years' experience in a customer experience role.
- A passion for people, curating experiences, and leading premium service delivery.
Accor offers a range of benefits, including:
- An opportunity to develop your career with a leading hospitality company.
- Access to the market-leading Heartist Program, providing exclusive discounts and perks.
- Access to Perk Box, an exclusive platform for discounts, wellness classes, and more.
- Professional development opportunities through Accor Academie.
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