ICT Technical Support Specialist

19 hours ago

Sydney, New South Wales, Australia beBeeTechnical Full time $82,271 - $83,201
Job Summary

This role serves as the first point of contact for ICT-related issues across, ensuring high-quality technical support and a positive user experience. The successful candidate will resolve hardware, software, and network issues, manage service requests, and contribute to ongoing ICT improvement.

Key Responsibilities
  • Provide front-line technical support and guidance for staff across systems and devices.
  • Use ITSM tools to manage incidents, service requests, and track IT assets.
  • Troubleshoot and resolve technical issues efficiently and accurately.
  • Document technical problems, solutions, and system performance data.
  • Support continuous improvement and stay up-to-date with emerging technologies.
  • Assist in planning and prioritising tickets to optimise ICT operations.
  • Deliver outstanding customer service aligned with Council standards.
Requirements
  • A tertiary qualification in ICT or a related discipline.
  • Demonstrated experience in a service desk or ICT support environment.
  • Proficiency in Microsoft 365, Windows 10/11, Citrix, and other enterprise systems.
  • Excellent customer service and communication skills.
  • Strong analytical and problem-solving abilities.
  • Familiarity with IT service management principles (e.g., ITIL).
  • A current C Class Driver's Licence.
  • ITIL certification or project management experience is desirable.
What We Offer
  • A permanent full-time position in a progressive ICT environment.
  • Flexible work arrangements and an Accrued Time Off program.
  • A supportive and collaborative team culture.
  • Opportunities for training and career development.
  • Access to Health and Wellbeing Programs.

The ideal candidate will have a passion for delivering excellent customer service and a commitment to staying up-to-date with emerging technologies. They will be able to work effectively in a team environment and communicate complex technical information to non-technical stakeholders.

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