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Customer Experience Representative

1 month ago

Sydney, New South Wales, Australia MAYDAY Recruitment Group Full time
About MAYDAY Recruitment

We are thrilled to partner with a renowned Luxury Global Brand to recruit a temporary Concierge for their Sydney CBD showroom.

Job Overview

This dynamic role involves working with valued customers, enhancing their experiences and contributing to the company's success.

Salary Information

The hourly rate is $35 per hour, with superannuation and penalty rates applicable. The total remuneration package is competitive, offering a great opportunity for growth and development.

Key Responsibilities
  • Be the first point of contact for customers, greeting and welcoming clients, visitors, and guests in a friendly and professional manner.
  • Answer phone calls and emails, directing inquiries to the appropriate department.
  • Address basic client inquiries regarding services and products, providing clear and helpful information.
  • Manage the visitor check-in process, including issuing visitor badges as required.
  • Maintain the reception area, ensuring it's always presentable.
  • Receive and distribute incoming packages or deliveries.
  • Provide customers with tours of the premises as necessary.
Requirements and Qualifications
  • Previous experience in a customer service or front of house position, preferably in the luxury sector.
  • A commitment to work the required hours, which includes weekends and peak periods.
  • Excellent communication skills, both written and verbal, with strong interpersonal abilities.
  • A positive attitude, strong work ethic, and passion for success.
  • Ability to build and maintain positive working relationships with internal stakeholders.
Benefits and Perks
  • Central location in the Sydney CBD, with easy access to public transport links.
  • Temporary opportunity until 31st January, with the possibility of extension.
  • Flexibility to work a later shift on Thursdays (12pm-8pm).
  • 37.5 hours per week, with opportunities to work over the Christmas period.
  • A dynamic and engaging work environment that promotes growth and development.
  • A supportive office culture that values teamwork and collaboration.