Technical Liaison Officer

4 weeks ago

City Of Glen Eira, Australia Glen Eira City Council Careers Full time
About the Role

The Technical Liaison Officer is a key position within the Works Depot team, responsible for liaising with other Council departments, contractors, developers, consultants, and the community to ensure Council objectives are delivered.

This role provides a high level of customer service and technical support to Works Depot and project management for a variety of Works projects, including assessing and responding to customer requests, delivering repair and condition improvements related to footpath and kerb channels, and coordinating the replacement of footpaths impacted by street tree roots.

Key Responsibilities
  • Respond to all customer requests and provide high-quality and timely technical customer support to all internal and external customers.
  • Identify defects during inspections and repair them within time limits as per the Works Depot service delivery plan.
  • Ensure Council tracking systems are kept up to date as per Road Management Plan recording requirements.
About You

You will have the ability to organise and plan your own work schedule, along with being able to manage your own time to complete tasks within structured time frames.

You will possess the skills and knowledge to problem-solve using established procedures and guidelines.

Requirements
  • Must have experience working in infrastructure maintenance/works role preferably in government or a service industry with a customer service focus.
  • A current Victorian driver's licence.
  • Ability to work in a construction site environment.
  • Understanding of the management of Contractor OH&S.
  • Highly developed customer service skills.
  • Well-developed skills in the use of MS Office, Pathways and Confirm software or ability to develop such skills.
Desirable
  • Trade Certificate, Associate Diploma or Certificate of Technology in an Engineering related discipline would be advantageous but is not essential.
  • Certified training in Building and construction Industry OH&S: 'White card' or equivalent Induction.
  • Traffic controller & Roadwork Signing and Safety.
  • Asbestos Awareness.

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